FAQS

Q1. How can I track my order status?

1. If you placed your order while signed in:

   • Log in to our website with your registered email.

   • Go to “My Orders” to view your order status.
     

2. If you placed your order without signing in:

   • Use the “Track a Single Order” feature:

     1. Go to “Sign In / My Account” at the top right of our website.

     2. Click “Order Status”.

     3. Enter your Order Number and Email Address to view your order details.

If you are unable to find your order information, please contact our customer service at service@topicgirl.com. We will be happy to assist you and respond as soon as possible.

Q2. I placed my order but did not receive a confirmation.

If you placed an order but did not receive an email confirmation, don’t worry. You can follow these steps to verify your order:

1. Check your spam or junk folder. Sometimes our email confirmations may end up there.

2. Check the email linked to your account. If you signed in through Facebook or Gmail, make sure you are checking the correct email address.

3. Check "My Orders". You can view all the orders you have placed and their current status.

4. Check your bank account. Ensure there is a transaction from Topicgirl.

If you still cannot find any confirmation, please contact us with your full name, email, phone number, and the shipping address used at checkout so we can locate your order.

Contact us: service@topicgirl.com
We will assist you promptly and respond to all messages as soon as possible.

Q3. Can I cancel my order?

Yes, you can. There are two types of order cancellations:

1. Unpaid Orders: Unpaid orders will be automatically canceled after 1 day.

2. Paid Orders: If your order has been paid but not yet shipped, you can contact us at any time to cancel it.

Please note that we cannot cancel orders that have already been shipped. In this case, please wait for your package to arrive. You may either keep it or return it for a refund. Do not refuse delivery, as undelivered packages may be destroyed by the shipping carrier.

If you cannot find any confirmation that your order was placed, please contact us with your full name, email, phone number, and the shipping address you provided at checkout so we can locate your order.

For further assistance, please email us at service@topicgirl.com. We will do our best to assist you and respond promptly.

Q4. How to pay for unpaid orders

Follow the steps below to complete payment for your order:

1. Log in to your account

   • Go to our website and log in using your registered email and password.

2. Access your orders

   • Click on “My Orders” to view all your current orders.

3. Select the unpaid order

   • Find the order you haven’t paid for yet and click “Proceed to Pay”.

4. Review your order details

   • Check your items, quantities, prices, and shipping information to make sure everything is correct.

5. Choose your payment method

   • Select your preferred payment option (e.g., credit/debit card, PayPal, or other available methods).

6. Complete the payment

   • Click “Confirm Payment” (or equivalent button) to finalize your purchase.

7. Payment confirmation

   • Once payment is successful, you will see a confirmation page and receive a confirmation email.

8. Need help?

   • If you encounter any issues during payment, please contact our customer service for assistance.

Q5. Can I add or remove items from my order?

We’re happy to hear that you’d like to adjust your order!

To add items:
Since all orders are processed promptly, we are unable to add items to an existing order. Please place a new order on our website, then submit a ticket via Contact Us, and we’ll assist you in combining your orders.

To remove items or request a partial shipment:
We’re unable to remove items from an order once it’s placed. However, you may request a partial shipment. Any remaining items will be refunded after you receive the package.

Note:
Refunds will be adjusted based on the actual quantity shipped, including any applicable discounts on additional items.

Q6. My order is urgent, as I need to wear it to a concert, festival, or other party.

We understand that you may need your order quickly! Since we manufacture all products in-house and carefully inspect each item before shipping, we are unable to offer expedited shipping.
If your order is time-sensitive, please contact our customer service team. They will coordinate with the carrier to try to speed up delivery, but please note that the final delivery time is determined by the carrier and cannot be guaranteed.
For more details, please see our Shipping & Delivery page.

Q7.Avoid Buying Extra to Pick One

We cannot accept orders in which multiple items are purchased for the purpose of selecting just one. Such orders are not covered by our return policy, and any additional costs incurred will be the responsibility of the customer.